Service Request or Support: N/A
Issue Addressed: When an AE Survey contains optional response fields and a field is left blank by the Agency, when the Agency attempts to submit the Survey they receive a submission failure. The following error is logged in the AE WS log: "The record in table Survey Input already exists. Identification fields and values: Entry No. = XX." The Entry No. XX corresponds to the Question Response that is left blank. If all responses are filled in the Survey submits successfully.
Objects Affected:
Type ID Name
XMLPort 14012290 AE Survey's - Inbound
This release does not present a change in system usage methodology.
Resolution: Ceres was enhanced by setting an ‘IF..THEN’ condition when the Survey Input record is created.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article