Customer Center Navigation

Modified on Mon, 10 Apr 2023 at 10:38 AM


Header

Header selections are available throughout the customer center.


  • Home: Returns user to the home page pictured above.
  • Knowledge base: Takes user to a list of all knowledge base articles.
  • Forums: Takes user to a list of all the forums.
  • Tickets: Provides a list of all tickets available for the user to review.
  • Submit a Ticket: Create a new help ticket.


Search

Search the customer center for solutions.



Actions

Available from the home page, actions link directly to specific areas of customer center.


  • Browse articles: Takes user to a list of all articles. 
  • Meet the community: Takes user to a list of all the forums. 
  • View all tickets: Provides a list of all tickets available for the user to review. 
  • Submit a ticket: Create a new help ticket. 





Knowledge Base Topics


  • Ceres Patches: Listing of patches and hot fixes released for Ceres.
  • Ceres 5 Procedure Documents: Ceres 5 documentation organized by functional areas
  • General/FAQ's: General information and frequently asked questions.
    • Contacts
    • FAQ's
    • Other Services


Forum Topics


  • Ceres: Discussion topics for the Ceres community.
    • Feature Requests
    • Customer Center Requests
    • Ceres Community 


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