Customer Center Navigation

Header

Header selections are available throughout the customer center.

• Home: Returns user to the home page pictured above.
• Knowledge base: Takes user to a list of all knowledge base articles.
• Forums: Takes user to a list of all the forums.
• Tickets: Provides a list of all tickets available for the user to review.
• Submit a Ticket: Create a new help ticket.

Search

Search the customer center for solutions.

Actions

Available from the home page, actions link directly to specific areas of customer center.

• Browse articles: Takes user to a list of all articles. 
• Meet the community: Takes user to a list of all the forums. 
• View all tickets: Provides a list of all tickets available for the user to review. 
• Submit a ticket: Create a new help ticket. 

Knowledge Base Topics

• Ceres Patches: Listing of patches and hot fixes released for Ceres.
• Ceres 5 Procedure Documents: Ceres 5 documentation organized by functional areas
• General/FAQ's: General information and frequently asked questions.
  • Contacts
  • FAQ's
  • Other Services

Forum Topics

• Ceres: Discussion topics for the Ceres community.
  • Feature Requests
  • Customer Center Requests
  • Ceres Community