Help Desk Support
Help Desk requests are billed at the current support rate in 15-minute intervals.
Contact Help Desk Support for:
- Break/Fix support
- Resolving an error message
- Fixing an active Ceres function that has stopped working
- Quick "how-to" guidance
Contact: Help Desk: [email protected]
Service Support
Contact Service Support for:
- Integrating third-party software
- Requesting a Ceres customization
- Ceres implementation and object upgrades
- License questions/requests
- Estimates for products or services
- Scheduling training
- General questions
- Wye hosted environment administration
Contacts: Account Manager: [email protected] Product/Implementation Manager: [email protected]
Billing Support
Contact Billing Support for:
- Questions about an invoice
- Update billing contact information
Contact:
Finance Manager: [email protected]
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