Who do I contact for assistance?

Modified on Wed, 26 Jul 2023 at 01:12 PM


Help Desk Support


Help Desk requests are billed at the current support rate in 15-minute intervals.


Contact Help Desk Support for:

  • Break/Fix support
  • Resolving an error message
  • Fixing an active Ceres function that has stopped working
  • Quick "how-to" guidance


Contact: 
Help Desk: support.core@wye.com


Service Support


Contact Service Support for:

  • Integrating third-party software
  • Requesting a Ceres customization
  • Ceres implementation and object upgrades
  • License questions/requests
  • Estimates for products or services
  • Scheduling training
  • General questions
  • Wye hosted environment administration


Contacts:
Account Manager: benb@wye.com
Product/Implementation Manager: williamh@wye.com



Billing Support


Contact Billing Support for:

  • Questions about an invoice
  • Update billing contact information


Contact:
Finance Manager: cindyl@wye.com




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