Help Desk Support

Help Desk requests are billed at the current support rate in 15-minute intervals.

Contact Help Desk Support for:

• Break/Fix support
• Resolving an error message
• Fixing an active Ceres function that has stopped working
• Quick "how-to" guidance

Contact: 
Help Desk: support.core@wye.com

Service Support

Contact Service Support for:

• Integrating third-party software
• Requesting a Ceres customization
• Ceres implementation and object upgrades
• License questions/requests
• Estimates for products or services
• Scheduling training
• General questions
• Wye hosted environment administration

Contacts:
Account Manager: benb@wye.com
Product/Implementation Manager: williamh@wye.com

Billing Support

Contact Billing Support for:

• Questions about an invoice
• Update billing contact information

Contact:
Finance Manager: cindyl@wye.com